Terms & Conditions

This website ("Site") is the property of Menarys Retail Ltd. By visiting this website, users (each, a "User") agree to Menarys Retail Ltd Terms and Conditions. We recommend that you intermittently check this page for any updates or changes to our Terms and Conditions. Menarys Retail Ltd has the discretion to update their Terms and Conditions at any time. When we do, we will revise the updated date at the bottom of this page.

Copyright and License

All copyrighted and copyrightable materials on this website are ALL RIGHTS RESERVED Copyright © 2016. We are the owner or the licensee of all intellectual property rights on our Site, and in the material published on it. This includes, without exception, the design, text, images, search results, videos, graphics, branding and further information found on this Site.

Therefore, you must not publish or reproduce any of the content, images or design features found on this Site without the appropriate permission. If Menarys Retail Ltd content/copy is referred to, you must acknowledge that the Menarys Retail Ltd website is the source of said material.

Our status (and that of any identified contributors), as the authors of material on our Site, must always be acknowledged.

You must not modify any print offs or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The Menarys Retail Ltd logo is a trade mark registered in the name of Menarys Retail Ltd and any effort to reproduce this logo is prohibited. We reserve the right to restrict or deny a User’s access to our website at our own discretion.

Our liability

Though Menarys Retail Ltd attempts to provide authentic content, we cannot ensure accuracy at all times. Therefore, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any User in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time;

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Links from our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Your acceptance of Menarys Retail Ltd Terms and Conditions

By using this Site, you signify your acceptance of these Terms and Conditions. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about these Terms and Conditions, the practices of this site, or your dealings with this Site, please contact us at: customerservices@menarys.com



RewardMe – Terms and Conditions


Menarys & Tempest RewardMe Loyalty Scheme

  • Use of your Menarys & Tempest RewardMe Card constitutes acceptance of our terms and conditions.
  • Menarys & Tempest Reward Me Card is not a credit card, charge card or debit card.
  • Pick up your free RewardMe Card at any Menarys or Tempest store and we’ll register your details at the till
  • A Menarys & Tempest RewardMe Card can only be registered in the name of an individual. Only one card may be registered in the name of each individual.
  • To change any of the details you have registered with your Menarys & Tempest Reward Me Card:
  • Please call in to any of our stores and speak to a member of staff or e-mail customerservices@menarys.com with your current card number, name, first line of your address and date of birth. Clearly state the details you would like changed.
  • It is your responsibility to notify us of any changes to your details.

Using your Menarys & Tempest Reward Me Card

You can use your Menarys & Tempest RewardMe Card in participating brands and departments in Menarys and Tempest stores. Present your card at the till so it can be scanned each time you make a purchase

Earning Points

The Menarys & Tempest RewardMe Card enables you to earn points in participating brands and departments. Points are not available for purchases from in-store concessions or restaurant/café partners.

You will earn two points for each £/€ spent.

We’ll scan your card and your points will be added automatically. You’ll be able to see your points total and the amount that is available to you to spend at the bottom of your receipt.

Points have no cash value and can only be earned as set out in these Terms and Conditions.

Any points obtained or used otherwise than in accordance with Terms and Conditions will be invalid and cannot be redeemed.

You cannot transfer your Menarys & Tempest RewardMe Card or any stored points on it to any other person.

If we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your Menarys & Tempest RewardMe Card, or if you supply false or misleading information, we may, on notifying you, forfeit all accrued points, and/or suspend your right to collect and/or redeem points if you are in breach of these Terms and Conditions.


Redeeming Vouchers

You will receive 2 points for every £1/€1 you spend. Menarys has the right to vary this rate at any time.

Every time you collect 500 points we will automatically convert them into £5 credit to spend in store. Any remaining points will be carried over until you reach 500 again.

You will be able to see your points total and the amount that is available to you to spend at the bottom of your receipts.

Points can only be used in participating brands and departments. They cannot be used in concessions or restaurant/café partners.

Points and credit are non-transferable. No change will be given if the value of the purchase is less than the value of the points.

Photocopies of vouchers will not be accepted.

We will not exchange RewardMe Card points for cash.


Returning Goods

If you decide to return an item, we’ll deduct the points from your RewardMe account that you collected when you bought the product.

Should you decide to return the item you bought using vouchers or it is faulty, return it to any Menarys or Tempest store within 14 days of purchase (receipt required). You will have the choice to exchange the item or receive a credit note to the value of the points used to purchase it. No cash refund will be given for points. We will only refund the actual amount paid.


Expiry and Cancellation

Your RewardMe card does not have an expiry date.

Points are valid for a period of 18 months from the date they are accrued.

We reserve the right to remove any points from your RewardMe Card which are more than 18 months old.

Expired points cannot be transferred to a new card or redeemed or reinstated.

If you cancel your Menarys & Tempest RewardMe Card you will lose the right to redeem all unused points.

If you wish to cancel your RewardMe Card contact our customer service team on +44 (0)28 8772 1629 or email customerservices@menarys.com.


Loss, theft, damage

You should immediately report any loss, theft, fraudulent or unauthorised use of your Menarys & Tempest RewardMe Card to our customer service team by telephoning on +44 (0) 28 8772 1629 or email customerservices@menarys.com.

In the event of loss, theft, fraud or other unauthorised use of your Menarys Reward Me Card, or if your Menarys & Tempest RewardMe Card is damaged or malfunctions, we may, at our sole discretion, replace your RewardMe Card and transfer any points stored on it to a replacement card. Circumstances in which we may determine, in our sole discretion, that we will not replace your RewardMe Card include those where we reasonably believe that the notified incident has been caused by your wilful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct.

We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period.

If you subsequently find or retrieve a RewardMe Card which you have reported lost or stolen, you must notify Customer Services immediately.


General Terms

Menarys can cancel or amend the scheme, terms and conditions or any individual RewardMe Card at any time.


Data Protection

Please rest assured that your details are safe with us. We promise that we will never share your details with anyone else outside of Menarys Retail Limited.

We will analyse your purchase history to provide you with relevant and personalised offers, information and advice, to help you choose products that are right for you.


Complaints Procedure

Complaints regarding any element of the Menarys Reward Me Card service should be emailed to customerservices@menarys.com.


Customer Service

If you need assistance or if you have any enquiry to your Menarys Reward Me Card, you can:

Speak to our staff in any of our stores;

Use the Contact Us facility on our website;

Telephone +44 (0)28 8772 1629;

Or email us at customerservices@menarys.com.